FAQ
Your questions, answered.
Ordering & quotes
Minimum order quantity?+
36 bottles, i.e. 6 cases of 6. That's the smallest run we can personalise without an excessive surcharge.
How does ordering work?+
1. You configure your cuvée in the 3D studio. 2. You request a quote (4-step form, 3 minutes). 3. You receive a PDF proof and an official quote within 72 working hours. 4. You approve it with an electronic signature and pay the deposit by transfer. 5. Production starts, with delivery in 3 to 4 weeks.
How long to get the quote?+
72 working hours at most after we receive your request.
Is there a price list?+
The price depends on the cuvée, the quantity and any options (gift box, etc.). Volume discounts kick in from 72 bottles (5%, 10%, 15%, 20%). The exact price is on your quote, sent within 72 working hours.
Personalisation
Which image formats do you accept for the logo?+
PNG (transparent recommended), JPG or SVG. 5 MB maximum.
Can I change my proof after sending it?+
Yes, as long as you haven't signed it. Once signed, production starts and no more changes are possible.
How many ready-made templates do you offer?+
Eight templates at launch: Chic wedding, Classic wedding, Corporate seminar, Fundraising, Company anniversary, End of year, New baby, and a Blank template if you're starting from scratch.
Does the 3D studio work on mobile?+
Yes, on phone and tablet. For the best experience, we recommend a screen of at least 10 inches.
Production & delivery
What's the production lead time?+
3 to 4 weeks after the proof is approved and the deposit received. A 2-week rush is possible for a 15% surcharge.
Do you deliver across France and Europe?+
Yes, in France and across Europe via a specialist alcohol carrier. Delivery takes 48 to 96 hours depending on the volume.
What are the delivery charges?+
They depend on the volume and destination, and are shown on your quote. Delivery is via a specialist alcohol carrier, with dedicated freight for very large volumes.
What if the delivery arrives damaged?+
Refuse the delivery if the packaging is visibly damaged. We replace broken bottles free of charge. Keep the carrier's delivery note.
Payment
How do we pay?+
30% deposit by bank transfer when the proof is approved. The remaining 70% before shipping. No card payment at launch, bank transfer only.
Do you issue an official invoice?+
Yes, an invoice showing net and gross amounts with French VAT, suitable for business accounting. Our SIRET number and excise details appear on every document.
Do you offer 30-day payment terms?+
Not at launch. This option will open up to recurring accounts after 12 months of working together.
Estate & cuvées
Are your champagnes from your own production?+
Yes. We're a family-run grower estate: the grapes come from the estate, and the cuvées are made and aged there.
Are your wines certified?+
AOC Champagne as a minimum. HVE, Sustainable Viticulture or organic certifications to be confirmed depending on the estate's current commitments.
Privacy & data
What do you do with the information I give you?+
We use it only to process your order. Kept for 3 years after our last contact. Never shared with commercial third parties. See our privacy policy.
Are my bank details stored?+
No. Payment is by direct bank transfer; we don't store any bank details.
Another question?
Write to us at contact@encrage.store, we reply within 72 working hours.
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